Inbound customer support
We answer your customers' calls, chats and emails under your name.
Monrovia · Liberia
Call centre services for organisations in Liberia
NTSAM Global Connect answers, follows up and resolves your customers' requests, so your team can focus on its core work.
Outsourced customer support services
Outbound calls
Follow-ups, reminders, surveys and consent-based awareness campaigns.
Telephone answering
Professional answering, call routing and message taking during your hours.
Appointment scheduling
Booking, confirming and rescheduling appointments for your clients.
Complaint & grievance handling
Structured intake with confidentiality controls and tracked outcomes.
IT service desk
Tier 1 support for your staff's IT requests and incidents.
Why outsource to NTSAM
- Lower cost
- No need to hire, train and equip your own call-centre team.
- Local knowledge
- A Liberian team that understands your customers and languages.
- Every request tracked
- Each call and complaint is logged, followed up and reported to you.
- Flexible scale
- Start with a small pilot and grow coverage as volume increases.
Who we serve
- NGOs and development organisations
- Government institutions
- Banks and financial institutions
- Telecommunications companies
- Healthcare institutions (non-clinical support)
- Private businesses and enterprises
Pricing is provided on request after a short consultation. See all services.
Request a free pilot trial
Tell us about your organisation, the services you need and your expected call or request volume. Pilot scope, duration and eligibility are agreed with you before starting.
Frequently asked questions
How much does it cost?
Pricing depends on hours of coverage, channels and volume. We provide a quote after a short consultation.
What is the free pilot?
A short, limited-scope trial so you can see how we handle your customers before committing. Scope, duration and eligibility are agreed with you in writing.
How quickly can we start?
Onboarding time depends on scope. We agree a start date with you during the consultation.
Will you use our scripts and policies?
Yes. We work from your approved scripts, escalation rules and service standards.
How do we see results?
You receive regular reports on calls handled, requests resolved and open issues.